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PKG: BCOM 1CE + COURSEMATE PAC (6 MTHS)

Edition
1
Pub Date
2012-03-05
Copyright Year
2013
ISBN10
0176518444
ISBN13
9780176518448
Publisher
Nelson Cengage Adapted
Page Count
0
Dimensions
8.63 in
11.00 in
0.63 in
Binding Format
Soft Cover
Units Per Carton
20.00
In Cart
$60.76
(Retail price: $75.95)
(You save $15.19 )
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Created through a "student-driven, faculty-approved" review process, BCOM is an engaging and accessible learning solution designed to accommodate the diverse lifestyles of today's learners at a value-based price. BCOM features an engaging layout, high-interest and comprehensive content, current examples, and a personal tone. This is a complete hybrid learning solution, with a number of learning assets found at icanbcom.com. Bring Business Communication to life for your students with BCOM!
  • AN INNOVATIVE COMBINATION OF CONTENT DELIVERS BOTH PRINTED AND ONLINE LEARNING TOOLS. The BCOM core text offers a wealth of comprehensive multimedia teaching and learning assets based on input from student focus groups and surveys and from interviews with faculty and students.
  • AN INNOVATIVE COMBINATION OF CONTENT DELIVERS BOTH PRINTED AND ONLINE LEARNING TOOLS. The BCOM core text offers a wealth of comprehensive multimedia teaching and learning assets based on input from student focus groups and surveys and from interviews with faculty and students.
  • SHORTER, COMPREHENSIVE CHAPTERS DELIVER A MODERN DESIGN. You are able to present business communication content in a more engaging and accessible format without minimizing coverage for your course.
  • SHORTER, COMPREHENSIVE CHAPTERS DELIVER A MODERN DESIGN. You are able to present business communication content in a more engaging and accessible format without minimizing coverage for your course.
  • CHAPTER-IN-REVIEW CARDS, MODEL DOCUMENTS, AND STYLE CARDS APPEAR AT THE BACK OF THE TEXT. These detachable, convenient cards provide students with a portable study tool containing all of the pertinent information for class preparation.
  • CHAPTER-IN-REVIEW CARDS, MODEL DOCUMENTS, AND STYLE CARDS APPEAR AT THE BACK OF THE TEXT. These detachable, convenient cards provide students with a portable study tool containing all of the pertinent information for class preparation.
  • CourseMate provides instructors with all of the reporting tools needed to track student engagement, while students can access an interactive ebook and study tools in a dynamic, online learning environment. CourseMate comes automatically with this textbook.
  • CourseMate provides instructors with all of the reporting tools needed to track student engagement, while students can access an interactive ebook and study tools in a dynamic, online learning environment. CourseMate comes automatically with this textbook.
  • Speech Studio is an online video upload and grading program that improves the performance of your public speaking students. With Speech Studio, students can upload video files of practice speeches or final performances, comment on their peers’ speeches, and review their grades and instructor feedback.
  • Speech Studio is an online video upload and grading program that improves the performance of your public speaking students. With Speech Studio, students can upload video files of practice speeches or final performances, comment on their peers’ speeches, and review their grades and instructor feedback.
  • Assess written communication skills without adding to your workload! Write Experience utilizes artificial intelligence to not only score student writing instantly and accurately but also provide students with detailed revision goals and feedback on their writing to help them improve. Two key features of Write Experience, MYTutor and MYEditor, provide students will real-time, simultaneous feedback in their native language WHILE they write! Better writing. Better outcomes. Write Experience.
  • Assess written communication skills without adding to your workload! Write Experience utilizes artificial intelligence to not only score student writing instantly and accurately but also provide students with detailed revision goals and feedback on their writing to help them improve. Two key features of Write Experience, MYTutor and MYEditor, provide students will real-time, simultaneous feedback in their native language WHILE they write! Better writing. Better outcomes. Write Experience.
  • Over the past four years we have spent time in classrooms across Canada, speaking to students just like you. We’ve asked what you want to see in a textbook, how you learn, how many hours a week you spend online, and what you find most valuable when preparing for a test. Based on your feedback, we’ve developed a new hybrid learning solution—BCOM. Your textbook, the Chapter Review cards, and the online resources found at www.icanbcom.nelson.com present a new, exciting, and fresh approach to learning. Check out the website for great tools like: Interactive quizzing, model documents, flashcards, games, audio chapter summaries, grammar review, PowerPoint Notes, Videos, and more!
  • Over the past four years we have spent time in classrooms across Canada, speaking to students just like you. We’ve asked what you want to see in a textbook, how you learn, how many hours a week you spend online, and what you find most valuable when preparing for a test. Based on your feedback, we’ve developed a new hybrid learning solution—BCOM. Your textbook, the Chapter Review cards, and the online resources found at www.icanbcom.nelson.com present a new, exciting, and fresh approach to learning. Check out the website for great tools like: Interactive quizzing, model documents, flashcards, games, audio chapter summaries, grammar review, PowerPoint Notes, Videos, and more!
  • AN INNOVATIVE COMBINATION OF CONTENT DELIVERS BOTH PRINTED AND ONLINE LEARNING TOOLS. The BCOM core text offers a wealth of comprehensive multimedia teaching and learning assets based on input from student focus groups and surveys and from interviews with faculty and students.
  • AN INNOVATIVE COMBINATION OF CONTENT DELIVERS BOTH PRINTED AND ONLINE LEARNING TOOLS. The BCOM core text offers a wealth of comprehensive multimedia teaching and learning assets based on input from student focus groups and surveys and from interviews with faculty and students.
  • SHORTER, COMPREHENSIVE CHAPTERS DELIVER A MODERN DESIGN. You are able to present business communication content in a more engaging and accessible format without minimizing coverage for your course.
  • SHORTER, COMPREHENSIVE CHAPTERS DELIVER A MODERN DESIGN. You are able to present business communication content in a more engaging and accessible format without minimizing coverage for your course.
  • CHAPTER-IN-REVIEW CARDS, MODEL DOCUMENTS, AND STYLE CARDS APPEAR AT THE BACK OF THE TEXT. These detachable, convenient cards provide students with a portable study tool containing all of the pertinent information for class preparation.
  • CHAPTER-IN-REVIEW CARDS, MODEL DOCUMENTS, AND STYLE CARDS APPEAR AT THE BACK OF THE TEXT. These detachable, convenient cards provide students with a portable study tool containing all of the pertinent information for class preparation.
  • CourseMate provides instructors with all of the reporting tools needed to track student engagement, while students can access an interactive ebook and study tools in a dynamic, online learning environment. CourseMate comes automatically with this textbook.
  • CourseMate provides instructors with all of the reporting tools needed to track student engagement, while students can access an interactive ebook and study tools in a dynamic, online learning environment. CourseMate comes automatically with this textbook.
  • Speech Studio is an online video upload and grading program that improves the performance of your public speaking students. With Speech Studio, students can upload video files of practice speeches or final performances, comment on their peers’ speeches, and review their grades and instructor feedback.
  • Speech Studio is an online video upload and grading program that improves the performance of your public speaking students. With Speech Studio, students can upload video files of practice speeches or final performances, comment on their peers’ speeches, and review their grades and instructor feedback.
  • Assess written communication skills without adding to your workload! Write Experience utilizes artificial intelligence to not only score student writing instantly and accurately but also provide students with detailed revision goals and feedback on their writing to help them improve. Two key features of Write Experience, MYTutor and MYEditor, provide students will real-time, simultaneous feedback in their native language WHILE they write! Better writing. Better outcomes. Write Experience.
  • Assess written communication skills without adding to your workload! Write Experience utilizes artificial intelligence to not only score student writing instantly and accurately but also provide students with detailed revision goals and feedback on their writing to help them improve. Two key features of Write Experience, MYTutor and MYEditor, provide students will real-time, simultaneous feedback in their native language WHILE they write! Better writing. Better outcomes. Write Experience.
  • Over the past four years we have spent time in classrooms across Canada, speaking to students just like you. We’ve asked what you want to see in a textbook, how you learn, how many hours a week you spend online, and what you find most valuable when preparing for a test. Based on your feedback, we’ve developed a new hybrid learning solution—BCOM. Your textbook, the Chapter Review cards, and the online resources found at www.icanbcom.nelson.com present a new, exciting, and fresh approach to learning. Check out the website for great tools like: Interactive quizzing, model documents, flashcards, games, audio chapter summaries, grammar review, PowerPoint Notes, Videos, and more!
  • Over the past four years we have spent time in classrooms across Canada, speaking to students just like you. We’ve asked what you want to see in a textbook, how you learn, how many hours a week you spend online, and what you find most valuable when preparing for a test. Based on your feedback, we’ve developed a new hybrid learning solution—BCOM. Your textbook, the Chapter Review cards, and the online resources found at www.icanbcom.nelson.com present a new, exciting, and fresh approach to learning. Check out the website for great tools like: Interactive quizzing, model documents, flashcards, games, audio chapter summaries, grammar review, PowerPoint Notes, Videos, and more!
  • Chapter 1: Establishing a Framework for Business Communication
  • Chapter 2: Focusing on Interpersonal and Group Communication
  • Chapter 3: Planning Spoken and Written Messages
  • Chapter 4: Preparing Spoken and Written Messages
  • Chapter 5: Communicating Electronically
  • Chapter 6: Delivering Good- and Neutral-News Messages
  • Chapter 7: Delivering Bad-News Messages
  • Chapter 8: Delivering Persuasive Messages
  • Chapter 9: Understanding the Report Process and Research Methods
  • Chapter 10: Managing Data and Using Graphics
  • Chapter 11: Organizing and Preparing Reports and Proposals
  • Chapter 12: Designing and Delivering Business Presentations
  • Chapter 13: Preparing Résumés and Cover Letters
  • Chapter 14: Interviewing for a Job and Preparing Employment Messages
  • Grammar and Usage Appendix
  • Model Documents
  • References
  • Index
Created through a "student-driven, faculty-approved" review process, BCOM is an engaging and accessible learning solution designed to accommodate the diverse lifestyles of today's learners at a value-based price. BCOM features an engaging layout, high-interest and comprehensive content, current examples, and a personal tone. This is a complete hybrid learning solution, with a number of learning assets found at icanbcom.com. Bring Business Communication to life for your students with BCOM!
  • AN INNOVATIVE COMBINATION OF CONTENT DELIVERS BOTH PRINTED AND ONLINE LEARNING TOOLS. The BCOM core text offers a wealth of comprehensive multimedia teaching and learning assets based on input from student focus groups and surveys and from interviews with faculty and students.
  • AN INNOVATIVE COMBINATION OF CONTENT DELIVERS BOTH PRINTED AND ONLINE LEARNING TOOLS. The BCOM core text offers a wealth of comprehensive multimedia teaching and learning assets based on input from student focus groups and surveys and from interviews with faculty and students.
  • SHORTER, COMPREHENSIVE CHAPTERS DELIVER A MODERN DESIGN. You are able to present business communication content in a more engaging and accessible format without minimizing coverage for your course.
  • SHORTER, COMPREHENSIVE CHAPTERS DELIVER A MODERN DESIGN. You are able to present business communication content in a more engaging and accessible format without minimizing coverage for your course.
  • CHAPTER-IN-REVIEW CARDS, MODEL DOCUMENTS, AND STYLE CARDS APPEAR AT THE BACK OF THE TEXT. These detachable, convenient cards provide students with a portable study tool containing all of the pertinent information for class preparation.
  • CHAPTER-IN-REVIEW CARDS, MODEL DOCUMENTS, AND STYLE CARDS APPEAR AT THE BACK OF THE TEXT. These detachable, convenient cards provide students with a portable study tool containing all of the pertinent information for class preparation.
  • CourseMate provides instructors with all of the reporting tools needed to track student engagement, while students can access an interactive ebook and study tools in a dynamic, online learning environment. CourseMate comes automatically with this textbook.
  • CourseMate provides instructors with all of the reporting tools needed to track student engagement, while students can access an interactive ebook and study tools in a dynamic, online learning environment. CourseMate comes automatically with this textbook.
  • Speech Studio is an online video upload and grading program that improves the performance of your public speaking students. With Speech Studio, students can upload video files of practice speeches or final performances, comment on their peers’ speeches, and review their grades and instructor feedback.
  • Speech Studio is an online video upload and grading program that improves the performance of your public speaking students. With Speech Studio, students can upload video files of practice speeches or final performances, comment on their peers’ speeches, and review their grades and instructor feedback.
  • Assess written communication skills without adding to your workload! Write Experience utilizes artificial intelligence to not only score student writing instantly and accurately but also provide students with detailed revision goals and feedback on their writing to help them improve. Two key features of Write Experience, MYTutor and MYEditor, provide students will real-time, simultaneous feedback in their native language WHILE they write! Better writing. Better outcomes. Write Experience.
  • Assess written communication skills without adding to your workload! Write Experience utilizes artificial intelligence to not only score student writing instantly and accurately but also provide students with detailed revision goals and feedback on their writing to help them improve. Two key features of Write Experience, MYTutor and MYEditor, provide students will real-time, simultaneous feedback in their native language WHILE they write! Better writing. Better outcomes. Write Experience.
  • Over the past four years we have spent time in classrooms across Canada, speaking to students just like you. We’ve asked what you want to see in a textbook, how you learn, how many hours a week you spend online, and what you find most valuable when preparing for a test. Based on your feedback, we’ve developed a new hybrid learning solution—BCOM. Your textbook, the Chapter Review cards, and the online resources found at www.icanbcom.nelson.com present a new, exciting, and fresh approach to learning. Check out the website for great tools like: Interactive quizzing, model documents, flashcards, games, audio chapter summaries, grammar review, PowerPoint Notes, Videos, and more!
  • Over the past four years we have spent time in classrooms across Canada, speaking to students just like you. We’ve asked what you want to see in a textbook, how you learn, how many hours a week you spend online, and what you find most valuable when preparing for a test. Based on your feedback, we’ve developed a new hybrid learning solution—BCOM. Your textbook, the Chapter Review cards, and the online resources found at www.icanbcom.nelson.com present a new, exciting, and fresh approach to learning. Check out the website for great tools like: Interactive quizzing, model documents, flashcards, games, audio chapter summaries, grammar review, PowerPoint Notes, Videos, and more!
  • AN INNOVATIVE COMBINATION OF CONTENT DELIVERS BOTH PRINTED AND ONLINE LEARNING TOOLS. The BCOM core text offers a wealth of comprehensive multimedia teaching and learning assets based on input from student focus groups and surveys and from interviews with faculty and students.
  • AN INNOVATIVE COMBINATION OF CONTENT DELIVERS BOTH PRINTED AND ONLINE LEARNING TOOLS. The BCOM core text offers a wealth of comprehensive multimedia teaching and learning assets based on input from student focus groups and surveys and from interviews with faculty and students.
  • SHORTER, COMPREHENSIVE CHAPTERS DELIVER A MODERN DESIGN. You are able to present business communication content in a more engaging and accessible format without minimizing coverage for your course.
  • SHORTER, COMPREHENSIVE CHAPTERS DELIVER A MODERN DESIGN. You are able to present business communication content in a more engaging and accessible format without minimizing coverage for your course.
  • CHAPTER-IN-REVIEW CARDS, MODEL DOCUMENTS, AND STYLE CARDS APPEAR AT THE BACK OF THE TEXT. These detachable, convenient cards provide students with a portable study tool containing all of the pertinent information for class preparation.
  • CHAPTER-IN-REVIEW CARDS, MODEL DOCUMENTS, AND STYLE CARDS APPEAR AT THE BACK OF THE TEXT. These detachable, convenient cards provide students with a portable study tool containing all of the pertinent information for class preparation.
  • CourseMate provides instructors with all of the reporting tools needed to track student engagement, while students can access an interactive ebook and study tools in a dynamic, online learning environment. CourseMate comes automatically with this textbook.
  • CourseMate provides instructors with all of the reporting tools needed to track student engagement, while students can access an interactive ebook and study tools in a dynamic, online learning environment. CourseMate comes automatically with this textbook.
  • Speech Studio is an online video upload and grading program that improves the performance of your public speaking students. With Speech Studio, students can upload video files of practice speeches or final performances, comment on their peers’ speeches, and review their grades and instructor feedback.
  • Speech Studio is an online video upload and grading program that improves the performance of your public speaking students. With Speech Studio, students can upload video files of practice speeches or final performances, comment on their peers’ speeches, and review their grades and instructor feedback.
  • Assess written communication skills without adding to your workload! Write Experience utilizes artificial intelligence to not only score student writing instantly and accurately but also provide students with detailed revision goals and feedback on their writing to help them improve. Two key features of Write Experience, MYTutor and MYEditor, provide students will real-time, simultaneous feedback in their native language WHILE they write! Better writing. Better outcomes. Write Experience.
  • Assess written communication skills without adding to your workload! Write Experience utilizes artificial intelligence to not only score student writing instantly and accurately but also provide students with detailed revision goals and feedback on their writing to help them improve. Two key features of Write Experience, MYTutor and MYEditor, provide students will real-time, simultaneous feedback in their native language WHILE they write! Better writing. Better outcomes. Write Experience.
  • Over the past four years we have spent time in classrooms across Canada, speaking to students just like you. We’ve asked what you want to see in a textbook, how you learn, how many hours a week you spend online, and what you find most valuable when preparing for a test. Based on your feedback, we’ve developed a new hybrid learning solution—BCOM. Your textbook, the Chapter Review cards, and the online resources found at www.icanbcom.nelson.com present a new, exciting, and fresh approach to learning. Check out the website for great tools like: Interactive quizzing, model documents, flashcards, games, audio chapter summaries, grammar review, PowerPoint Notes, Videos, and more!
  • Over the past four years we have spent time in classrooms across Canada, speaking to students just like you. We’ve asked what you want to see in a textbook, how you learn, how many hours a week you spend online, and what you find most valuable when preparing for a test. Based on your feedback, we’ve developed a new hybrid learning solution—BCOM. Your textbook, the Chapter Review cards, and the online resources found at www.icanbcom.nelson.com present a new, exciting, and fresh approach to learning. Check out the website for great tools like: Interactive quizzing, model documents, flashcards, games, audio chapter summaries, grammar review, PowerPoint Notes, Videos, and more!
  • Chapter 1: Establishing a Framework for Business Communication
  • Chapter 2: Focusing on Interpersonal and Group Communication
  • Chapter 3: Planning Spoken and Written Messages
  • Chapter 4: Preparing Spoken and Written Messages
  • Chapter 5: Communicating Electronically
  • Chapter 6: Delivering Good- and Neutral-News Messages
  • Chapter 7: Delivering Bad-News Messages
  • Chapter 8: Delivering Persuasive Messages
  • Chapter 9: Understanding the Report Process and Research Methods
  • Chapter 10: Managing Data and Using Graphics
  • Chapter 11: Organizing and Preparing Reports and Proposals
  • Chapter 12: Designing and Delivering Business Presentations
  • Chapter 13: Preparing Résumés and Cover Letters
  • Chapter 14: Interviewing for a Job and Preparing Employment Messages
  • Grammar and Usage Appendix
  • Model Documents
  • References
  • Index
Created through a "student-driven, faculty-approved" review process, BCOM is an engaging and accessible learning solution designed to accommodate the diverse lifestyles of today's learners at a value-based price. BCOM features an engaging layout, high-interest and comprehensive content, current examples, and a personal tone. This is a complete hybrid learning solution, with a number of learning assets found at icanbcom.com. Bring Business Communication to life for your students with BCOM!
  • AN INNOVATIVE COMBINATION OF CONTENT DELIVERS BOTH PRINTED AND ONLINE LEARNING TOOLS. The BCOM core text offers a wealth of comprehensive multimedia teaching and learning assets based on input from student focus groups and surveys and from interviews with faculty and students.
  • AN INNOVATIVE COMBINATION OF CONTENT DELIVERS BOTH PRINTED AND ONLINE LEARNING TOOLS. The BCOM core text offers a wealth of comprehensive multimedia teaching and learning assets based on input from student focus groups and surveys and from interviews with faculty and students.
  • SHORTER, COMPREHENSIVE CHAPTERS DELIVER A MODERN DESIGN. You are able to present business communication content in a more engaging and accessible format without minimizing coverage for your course.
  • SHORTER, COMPREHENSIVE CHAPTERS DELIVER A MODERN DESIGN. You are able to present business communication content in a more engaging and accessible format without minimizing coverage for your course.
  • CHAPTER-IN-REVIEW CARDS, MODEL DOCUMENTS, AND STYLE CARDS APPEAR AT THE BACK OF THE TEXT. These detachable, convenient cards provide students with a portable study tool containing all of the pertinent information for class preparation.
  • CHAPTER-IN-REVIEW CARDS, MODEL DOCUMENTS, AND STYLE CARDS APPEAR AT THE BACK OF THE TEXT. These detachable, convenient cards provide students with a portable study tool containing all of the pertinent information for class preparation.
  • CourseMate provides instructors with all of the reporting tools needed to track student engagement, while students can access an interactive ebook and study tools in a dynamic, online learning environment. CourseMate comes automatically with this textbook.
  • CourseMate provides instructors with all of the reporting tools needed to track student engagement, while students can access an interactive ebook and study tools in a dynamic, online learning environment. CourseMate comes automatically with this textbook.
  • Speech Studio is an online video upload and grading program that improves the performance of your public speaking students. With Speech Studio, students can upload video files of practice speeches or final performances, comment on their peers’ speeches, and review their grades and instructor feedback.
  • Speech Studio is an online video upload and grading program that improves the performance of your public speaking students. With Speech Studio, students can upload video files of practice speeches or final performances, comment on their peers’ speeches, and review their grades and instructor feedback.
  • Assess written communication skills without adding to your workload! Write Experience utilizes artificial intelligence to not only score student writing instantly and accurately but also provide students with detailed revision goals and feedback on their writing to help them improve. Two key features of Write Experience, MYTutor and MYEditor, provide students will real-time, simultaneous feedback in their native language WHILE they write! Better writing. Better outcomes. Write Experience.
  • Assess written communication skills without adding to your workload! Write Experience utilizes artificial intelligence to not only score student writing instantly and accurately but also provide students with detailed revision goals and feedback on their writing to help them improve. Two key features of Write Experience, MYTutor and MYEditor, provide students will real-time, simultaneous feedback in their native language WHILE they write! Better writing. Better outcomes. Write Experience.
  • Over the past four years we have spent time in classrooms across Canada, speaking to students just like you. We’ve asked what you want to see in a textbook, how you learn, how many hours a week you spend online, and what you find most valuable when preparing for a test. Based on your feedback, we’ve developed a new hybrid learning solution—BCOM. Your textbook, the Chapter Review cards, and the online resources found at www.icanbcom.nelson.com present a new, exciting, and fresh approach to learning. Check out the website for great tools like: Interactive quizzing, model documents, flashcards, games, audio chapter summaries, grammar review, PowerPoint Notes, Videos, and more!
  • Over the past four years we have spent time in classrooms across Canada, speaking to students just like you. We’ve asked what you want to see in a textbook, how you learn, how many hours a week you spend online, and what you find most valuable when preparing for a test. Based on your feedback, we’ve developed a new hybrid learning solution—BCOM. Your textbook, the Chapter Review cards, and the online resources found at www.icanbcom.nelson.com present a new, exciting, and fresh approach to learning. Check out the website for great tools like: Interactive quizzing, model documents, flashcards, games, audio chapter summaries, grammar review, PowerPoint Notes, Videos, and more!
  • AN INNOVATIVE COMBINATION OF CONTENT DELIVERS BOTH PRINTED AND ONLINE LEARNING TOOLS. The BCOM core text offers a wealth of comprehensive multimedia teaching and learning assets based on input from student focus groups and surveys and from interviews with faculty and students.
  • AN INNOVATIVE COMBINATION OF CONTENT DELIVERS BOTH PRINTED AND ONLINE LEARNING TOOLS. The BCOM core text offers a wealth of comprehensive multimedia teaching and learning assets based on input from student focus groups and surveys and from interviews with faculty and students.
  • SHORTER, COMPREHENSIVE CHAPTERS DELIVER A MODERN DESIGN. You are able to present business communication content in a more engaging and accessible format without minimizing coverage for your course.
  • SHORTER, COMPREHENSIVE CHAPTERS DELIVER A MODERN DESIGN. You are able to present business communication content in a more engaging and accessible format without minimizing coverage for your course.
  • CHAPTER-IN-REVIEW CARDS, MODEL DOCUMENTS, AND STYLE CARDS APPEAR AT THE BACK OF THE TEXT. These detachable, convenient cards provide students with a portable study tool containing all of the pertinent information for class preparation.
  • CHAPTER-IN-REVIEW CARDS, MODEL DOCUMENTS, AND STYLE CARDS APPEAR AT THE BACK OF THE TEXT. These detachable, convenient cards provide students with a portable study tool containing all of the pertinent information for class preparation.
  • CourseMate provides instructors with all of the reporting tools needed to track student engagement, while students can access an interactive ebook and study tools in a dynamic, online learning environment. CourseMate comes automatically with this textbook.
  • CourseMate provides instructors with all of the reporting tools needed to track student engagement, while students can access an interactive ebook and study tools in a dynamic, online learning environment. CourseMate comes automatically with this textbook.
  • Speech Studio is an online video upload and grading program that improves the performance of your public speaking students. With Speech Studio, students can upload video files of practice speeches or final performances, comment on their peers’ speeches, and review their grades and instructor feedback.
  • Speech Studio is an online video upload and grading program that improves the performance of your public speaking students. With Speech Studio, students can upload video files of practice speeches or final performances, comment on their peers’ speeches, and review their grades and instructor feedback.
  • Assess written communication skills without adding to your workload! Write Experience utilizes artificial intelligence to not only score student writing instantly and accurately but also provide students with detailed revision goals and feedback on their writing to help them improve. Two key features of Write Experience, MYTutor and MYEditor, provide students will real-time, simultaneous feedback in their native language WHILE they write! Better writing. Better outcomes. Write Experience.
  • Assess written communication skills without adding to your workload! Write Experience utilizes artificial intelligence to not only score student writing instantly and accurately but also provide students with detailed revision goals and feedback on their writing to help them improve. Two key features of Write Experience, MYTutor and MYEditor, provide students will real-time, simultaneous feedback in their native language WHILE they write! Better writing. Better outcomes. Write Experience.
  • Over the past four years we have spent time in classrooms across Canada, speaking to students just like you. We’ve asked what you want to see in a textbook, how you learn, how many hours a week you spend online, and what you find most valuable when preparing for a test. Based on your feedback, we’ve developed a new hybrid learning solution—BCOM. Your textbook, the Chapter Review cards, and the online resources found at www.icanbcom.nelson.com present a new, exciting, and fresh approach to learning. Check out the website for great tools like: Interactive quizzing, model documents, flashcards, games, audio chapter summaries, grammar review, PowerPoint Notes, Videos, and more!
  • Over the past four years we have spent time in classrooms across Canada, speaking to students just like you. We’ve asked what you want to see in a textbook, how you learn, how many hours a week you spend online, and what you find most valuable when preparing for a test. Based on your feedback, we’ve developed a new hybrid learning solution—BCOM. Your textbook, the Chapter Review cards, and the online resources found at www.icanbcom.nelson.com present a new, exciting, and fresh approach to learning. Check out the website for great tools like: Interactive quizzing, model documents, flashcards, games, audio chapter summaries, grammar review, PowerPoint Notes, Videos, and more!
  • Chapter 1: Establishing a Framework for Business Communication
  • Chapter 2: Focusing on Interpersonal and Group Communication
  • Chapter 3: Planning Spoken and Written Messages
  • Chapter 4: Preparing Spoken and Written Messages
  • Chapter 5: Communicating Electronically
  • Chapter 6: Delivering Good- and Neutral-News Messages
  • Chapter 7: Delivering Bad-News Messages
  • Chapter 8: Delivering Persuasive Messages
  • Chapter 9: Understanding the Report Process and Research Methods
  • Chapter 10: Managing Data and Using Graphics
  • Chapter 11: Organizing and Preparing Reports and Proposals
  • Chapter 12: Designing and Delivering Business Presentations
  • Chapter 13: Preparing Résumés and Cover Letters
  • Chapter 14: Interviewing for a Job and Preparing Employment Messages
  • Grammar and Usage Appendix
  • Model Documents
  • References
  • Index
Created through a "student-driven, faculty-approved" review process, BCOM is an engaging and accessible learning solution designed to accommodate the diverse lifestyles of today's learners at a value-based price. BCOM features an engaging layout, high-interest and comprehensive content, current examples, and a personal tone. This is a complete hybrid learning solution, with a number of learning assets found at icanbcom.com. Bring Business Communication to life for your students with BCOM!
  • AN INNOVATIVE COMBINATION OF CONTENT DELIVERS BOTH PRINTED AND ONLINE LEARNING TOOLS. The BCOM core text offers a wealth of comprehensive multimedia teaching and learning assets based on input from student focus groups and surveys and from interviews with faculty and students.
  • AN INNOVATIVE COMBINATION OF CONTENT DELIVERS BOTH PRINTED AND ONLINE LEARNING TOOLS. The BCOM core text offers a wealth of comprehensive multimedia teaching and learning assets based on input from student focus groups and surveys and from interviews with faculty and students.
  • SHORTER, COMPREHENSIVE CHAPTERS DELIVER A MODERN DESIGN. You are able to present business communication content in a more engaging and accessible format without minimizing coverage for your course.
  • SHORTER, COMPREHENSIVE CHAPTERS DELIVER A MODERN DESIGN. You are able to present business communication content in a more engaging and accessible format without minimizing coverage for your course.
  • CHAPTER-IN-REVIEW CARDS, MODEL DOCUMENTS, AND STYLE CARDS APPEAR AT THE BACK OF THE TEXT. These detachable, convenient cards provide students with a portable study tool containing all of the pertinent information for class preparation.
  • CHAPTER-IN-REVIEW CARDS, MODEL DOCUMENTS, AND STYLE CARDS APPEAR AT THE BACK OF THE TEXT. These detachable, convenient cards provide students with a portable study tool containing all of the pertinent information for class preparation.
  • CourseMate provides instructors with all of the reporting tools needed to track student engagement, while students can access an interactive ebook and study tools in a dynamic, online learning environment. CourseMate comes automatically with this textbook.
  • CourseMate provides instructors with all of the reporting tools needed to track student engagement, while students can access an interactive ebook and study tools in a dynamic, online learning environment. CourseMate comes automatically with this textbook.
  • Speech Studio is an online video upload and grading program that improves the performance of your public speaking students. With Speech Studio, students can upload video files of practice speeches or final performances, comment on their peers’ speeches, and review their grades and instructor feedback.
  • Speech Studio is an online video upload and grading program that improves the performance of your public speaking students. With Speech Studio, students can upload video files of practice speeches or final performances, comment on their peers’ speeches, and review their grades and instructor feedback.
  • Assess written communication skills without adding to your workload! Write Experience utilizes artificial intelligence to not only score student writing instantly and accurately but also provide students with detailed revision goals and feedback on their writing to help them improve. Two key features of Write Experience, MYTutor and MYEditor, provide students will real-time, simultaneous feedback in their native language WHILE they write! Better writing. Better outcomes. Write Experience.
  • Assess written communication skills without adding to your workload! Write Experience utilizes artificial intelligence to not only score student writing instantly and accurately but also provide students with detailed revision goals and feedback on their writing to help them improve. Two key features of Write Experience, MYTutor and MYEditor, provide students will real-time, simultaneous feedback in their native language WHILE they write! Better writing. Better outcomes. Write Experience.
  • Over the past four years we have spent time in classrooms across Canada, speaking to students just like you. We’ve asked what you want to see in a textbook, how you learn, how many hours a week you spend online, and what you find most valuable when preparing for a test. Based on your feedback, we’ve developed a new hybrid learning solution—BCOM. Your textbook, the Chapter Review cards, and the online resources found at www.icanbcom.nelson.com present a new, exciting, and fresh approach to learning. Check out the website for great tools like: Interactive quizzing, model documents, flashcards, games, audio chapter summaries, grammar review, PowerPoint Notes, Videos, and more!
  • Over the past four years we have spent time in classrooms across Canada, speaking to students just like you. We’ve asked what you want to see in a textbook, how you learn, how many hours a week you spend online, and what you find most valuable when preparing for a test. Based on your feedback, we’ve developed a new hybrid learning solution—BCOM. Your textbook, the Chapter Review cards, and the online resources found at www.icanbcom.nelson.com present a new, exciting, and fresh approach to learning. Check out the website for great tools like: Interactive quizzing, model documents, flashcards, games, audio chapter summaries, grammar review, PowerPoint Notes, Videos, and more!
  • AN INNOVATIVE COMBINATION OF CONTENT DELIVERS BOTH PRINTED AND ONLINE LEARNING TOOLS. The BCOM core text offers a wealth of comprehensive multimedia teaching and learning assets based on input from student focus groups and surveys and from interviews with faculty and students.
  • AN INNOVATIVE COMBINATION OF CONTENT DELIVERS BOTH PRINTED AND ONLINE LEARNING TOOLS. The BCOM core text offers a wealth of comprehensive multimedia teaching and learning assets based on input from student focus groups and surveys and from interviews with faculty and students.
  • SHORTER, COMPREHENSIVE CHAPTERS DELIVER A MODERN DESIGN. You are able to present business communication content in a more engaging and accessible format without minimizing coverage for your course.
  • SHORTER, COMPREHENSIVE CHAPTERS DELIVER A MODERN DESIGN. You are able to present business communication content in a more engaging and accessible format without minimizing coverage for your course.
  • CHAPTER-IN-REVIEW CARDS, MODEL DOCUMENTS, AND STYLE CARDS APPEAR AT THE BACK OF THE TEXT. These detachable, convenient cards provide students with a portable study tool containing all of the pertinent information for class preparation.
  • CHAPTER-IN-REVIEW CARDS, MODEL DOCUMENTS, AND STYLE CARDS APPEAR AT THE BACK OF THE TEXT. These detachable, convenient cards provide students with a portable study tool containing all of the pertinent information for class preparation.
  • CourseMate provides instructors with all of the reporting tools needed to track student engagement, while students can access an interactive ebook and study tools in a dynamic, online learning environment. CourseMate comes automatically with this textbook.
  • CourseMate provides instructors with all of the reporting tools needed to track student engagement, while students can access an interactive ebook and study tools in a dynamic, online learning environment. CourseMate comes automatically with this textbook.
  • Speech Studio is an online video upload and grading program that improves the performance of your public speaking students. With Speech Studio, students can upload video files of practice speeches or final performances, comment on their peers’ speeches, and review their grades and instructor feedback.
  • Speech Studio is an online video upload and grading program that improves the performance of your public speaking students. With Speech Studio, students can upload video files of practice speeches or final performances, comment on their peers’ speeches, and review their grades and instructor feedback.
  • Assess written communication skills without adding to your workload! Write Experience utilizes artificial intelligence to not only score student writing instantly and accurately but also provide students with detailed revision goals and feedback on their writing to help them improve. Two key features of Write Experience, MYTutor and MYEditor, provide students will real-time, simultaneous feedback in their native language WHILE they write! Better writing. Better outcomes. Write Experience.
  • Assess written communication skills without adding to your workload! Write Experience utilizes artificial intelligence to not only score student writing instantly and accurately but also provide students with detailed revision goals and feedback on their writing to help them improve. Two key features of Write Experience, MYTutor and MYEditor, provide students will real-time, simultaneous feedback in their native language WHILE they write! Better writing. Better outcomes. Write Experience.
  • Over the past four years we have spent time in classrooms across Canada, speaking to students just like you. We’ve asked what you want to see in a textbook, how you learn, how many hours a week you spend online, and what you find most valuable when preparing for a test. Based on your feedback, we’ve developed a new hybrid learning solution—BCOM. Your textbook, the Chapter Review cards, and the online resources found at www.icanbcom.nelson.com present a new, exciting, and fresh approach to learning. Check out the website for great tools like: Interactive quizzing, model documents, flashcards, games, audio chapter summaries, grammar review, PowerPoint Notes, Videos, and more!
  • Over the past four years we have spent time in classrooms across Canada, speaking to students just like you. We’ve asked what you want to see in a textbook, how you learn, how many hours a week you spend online, and what you find most valuable when preparing for a test. Based on your feedback, we’ve developed a new hybrid learning solution—BCOM. Your textbook, the Chapter Review cards, and the online resources found at www.icanbcom.nelson.com present a new, exciting, and fresh approach to learning. Check out the website for great tools like: Interactive quizzing, model documents, flashcards, games, audio chapter summaries, grammar review, PowerPoint Notes, Videos, and more!
  • Chapter 1: Establishing a Framework for Business Communication
  • Chapter 2: Focusing on Interpersonal and Group Communication
  • Chapter 3: Planning Spoken and Written Messages
  • Chapter 4: Preparing Spoken and Written Messages
  • Chapter 5: Communicating Electronically
  • Chapter 6: Delivering Good- and Neutral-News Messages
  • Chapter 7: Delivering Bad-News Messages
  • Chapter 8: Delivering Persuasive Messages
  • Chapter 9: Understanding the Report Process and Research Methods
  • Chapter 10: Managing Data and Using Graphics
  • Chapter 11: Organizing and Preparing Reports and Proposals
  • Chapter 12: Designing and Delivering Business Presentations
  • Chapter 13: Preparing Résumés and Cover Letters
  • Chapter 14: Interviewing for a Job and Preparing Employment Messages
  • Grammar and Usage Appendix
  • Model Documents
  • References
  • Index
  • Product Description
  • Created through a "student-driven, faculty-approved" review process, BCOM is an engaging and accessible learning solution designed to accommodate the diverse lifestyles of today's learners at a value-based price. BCOM features an engaging layout, high-interest and comprehensive content, current examples, and a personal tone. This is a complete hybrid learning solution, with a number of learning assets found at icanbcom.com. Bring Business Communication to life for your students with BCOM!
    • AN INNOVATIVE COMBINATION OF CONTENT DELIVERS BOTH PRINTED AND ONLINE LEARNING TOOLS. The BCOM core text offers a wealth of comprehensive multimedia teaching and learning assets based on input from student focus groups and surveys and from interviews with faculty and students.
    • AN INNOVATIVE COMBINATION OF CONTENT DELIVERS BOTH PRINTED AND ONLINE LEARNING TOOLS. The BCOM core text offers a wealth of comprehensive multimedia teaching and learning assets based on input from student focus groups and surveys and from interviews with faculty and students.
    • SHORTER, COMPREHENSIVE CHAPTERS DELIVER A MODERN DESIGN. You are able to present business communication content in a more engaging and accessible format without minimizing coverage for your course.
    • SHORTER, COMPREHENSIVE CHAPTERS DELIVER A MODERN DESIGN. You are able to present business communication content in a more engaging and accessible format without minimizing coverage for your course.
    • CHAPTER-IN-REVIEW CARDS, MODEL DOCUMENTS, AND STYLE CARDS APPEAR AT THE BACK OF THE TEXT. These detachable, convenient cards provide students with a portable study tool containing all of the pertinent information for class preparation.
    • CHAPTER-IN-REVIEW CARDS, MODEL DOCUMENTS, AND STYLE CARDS APPEAR AT THE BACK OF THE TEXT. These detachable, convenient cards provide students with a portable study tool containing all of the pertinent information for class preparation.
    • CourseMate provides instructors with all of the reporting tools needed to track student engagement, while students can access an interactive ebook and study tools in a dynamic, online learning environment. CourseMate comes automatically with this textbook.
    • CourseMate provides instructors with all of the reporting tools needed to track student engagement, while students can access an interactive ebook and study tools in a dynamic, online learning environment. CourseMate comes automatically with this textbook.
    • Speech Studio is an online video upload and grading program that improves the performance of your public speaking students. With Speech Studio, students can upload video files of practice speeches or final performances, comment on their peers’ speeches, and review their grades and instructor feedback.
    • Speech Studio is an online video upload and grading program that improves the performance of your public speaking students. With Speech Studio, students can upload video files of practice speeches or final performances, comment on their peers’ speeches, and review their grades and instructor feedback.
    • Assess written communication skills without adding to your workload! Write Experience utilizes artificial intelligence to not only score student writing instantly and accurately but also provide students with detailed revision goals and feedback on their writing to help them improve. Two key features of Write Experience, MYTutor and MYEditor, provide students will real-time, simultaneous feedback in their native language WHILE they write! Better writing. Better outcomes. Write Experience.
    • Assess written communication skills without adding to your workload! Write Experience utilizes artificial intelligence to not only score student writing instantly and accurately but also provide students with detailed revision goals and feedback on their writing to help them improve. Two key features of Write Experience, MYTutor and MYEditor, provide students will real-time, simultaneous feedback in their native language WHILE they write! Better writing. Better outcomes. Write Experience.
    • Over the past four years we have spent time in classrooms across Canada, speaking to students just like you. We’ve asked what you want to see in a textbook, how you learn, how many hours a week you spend online, and what you find most valuable when preparing for a test. Based on your feedback, we’ve developed a new hybrid learning solution—BCOM. Your textbook, the Chapter Review cards, and the online resources found at www.icanbcom.nelson.com present a new, exciting, and fresh approach to learning. Check out the website for great tools like: Interactive quizzing, model documents, flashcards, games, audio chapter summaries, grammar review, PowerPoint Notes, Videos, and more!
    • Over the past four years we have spent time in classrooms across Canada, speaking to students just like you. We’ve asked what you want to see in a textbook, how you learn, how many hours a week you spend online, and what you find most valuable when preparing for a test. Based on your feedback, we’ve developed a new hybrid learning solution—BCOM. Your textbook, the Chapter Review cards, and the online resources found at www.icanbcom.nelson.com present a new, exciting, and fresh approach to learning. Check out the website for great tools like: Interactive quizzing, model documents, flashcards, games, audio chapter summaries, grammar review, PowerPoint Notes, Videos, and more!
    • AN INNOVATIVE COMBINATION OF CONTENT DELIVERS BOTH PRINTED AND ONLINE LEARNING TOOLS. The BCOM core text offers a wealth of comprehensive multimedia teaching and learning assets based on input from student focus groups and surveys and from interviews with faculty and students.
    • AN INNOVATIVE COMBINATION OF CONTENT DELIVERS BOTH PRINTED AND ONLINE LEARNING TOOLS. The BCOM core text offers a wealth of comprehensive multimedia teaching and learning assets based on input from student focus groups and surveys and from interviews with faculty and students.
    • SHORTER, COMPREHENSIVE CHAPTERS DELIVER A MODERN DESIGN. You are able to present business communication content in a more engaging and accessible format without minimizing coverage for your course.
    • SHORTER, COMPREHENSIVE CHAPTERS DELIVER A MODERN DESIGN. You are able to present business communication content in a more engaging and accessible format without minimizing coverage for your course.
    • CHAPTER-IN-REVIEW CARDS, MODEL DOCUMENTS, AND STYLE CARDS APPEAR AT THE BACK OF THE TEXT. These detachable, convenient cards provide students with a portable study tool containing all of the pertinent information for class preparation.
    • CHAPTER-IN-REVIEW CARDS, MODEL DOCUMENTS, AND STYLE CARDS APPEAR AT THE BACK OF THE TEXT. These detachable, convenient cards provide students with a portable study tool containing all of the pertinent information for class preparation.
    • CourseMate provides instructors with all of the reporting tools needed to track student engagement, while students can access an interactive ebook and study tools in a dynamic, online learning environment. CourseMate comes automatically with this textbook.
    • CourseMate provides instructors with all of the reporting tools needed to track student engagement, while students can access an interactive ebook and study tools in a dynamic, online learning environment. CourseMate comes automatically with this textbook.
    • Speech Studio is an online video upload and grading program that improves the performance of your public speaking students. With Speech Studio, students can upload video files of practice speeches or final performances, comment on their peers’ speeches, and review their grades and instructor feedback.
    • Speech Studio is an online video upload and grading program that improves the performance of your public speaking students. With Speech Studio, students can upload video files of practice speeches or final performances, comment on their peers’ speeches, and review their grades and instructor feedback.
    • Assess written communication skills without adding to your workload! Write Experience utilizes artificial intelligence to not only score student writing instantly and accurately but also provide students with detailed revision goals and feedback on their writing to help them improve. Two key features of Write Experience, MYTutor and MYEditor, provide students will real-time, simultaneous feedback in their native language WHILE they write! Better writing. Better outcomes. Write Experience.
    • Assess written communication skills without adding to your workload! Write Experience utilizes artificial intelligence to not only score student writing instantly and accurately but also provide students with detailed revision goals and feedback on their writing to help them improve. Two key features of Write Experience, MYTutor and MYEditor, provide students will real-time, simultaneous feedback in their native language WHILE they write! Better writing. Better outcomes. Write Experience.
    • Over the past four years we have spent time in classrooms across Canada, speaking to students just like you. We’ve asked what you want to see in a textbook, how you learn, how many hours a week you spend online, and what you find most valuable when preparing for a test. Based on your feedback, we’ve developed a new hybrid learning solution—BCOM. Your textbook, the Chapter Review cards, and the online resources found at www.icanbcom.nelson.com present a new, exciting, and fresh approach to learning. Check out the website for great tools like: Interactive quizzing, model documents, flashcards, games, audio chapter summaries, grammar review, PowerPoint Notes, Videos, and more!
    • Over the past four years we have spent time in classrooms across Canada, speaking to students just like you. We’ve asked what you want to see in a textbook, how you learn, how many hours a week you spend online, and what you find most valuable when preparing for a test. Based on your feedback, we’ve developed a new hybrid learning solution—BCOM. Your textbook, the Chapter Review cards, and the online resources found at www.icanbcom.nelson.com present a new, exciting, and fresh approach to learning. Check out the website for great tools like: Interactive quizzing, model documents, flashcards, games, audio chapter summaries, grammar review, PowerPoint Notes, Videos, and more!
    • Chapter 1: Establishing a Framework for Business Communication
    • Chapter 2: Focusing on Interpersonal and Group Communication
    • Chapter 3: Planning Spoken and Written Messages
    • Chapter 4: Preparing Spoken and Written Messages
    • Chapter 5: Communicating Electronically
    • Chapter 6: Delivering Good- and Neutral-News Messages
    • Chapter 7: Delivering Bad-News Messages
    • Chapter 8: Delivering Persuasive Messages
    • Chapter 9: Understanding the Report Process and Research Methods
    • Chapter 10: Managing Data and Using Graphics
    • Chapter 11: Organizing and Preparing Reports and Proposals
    • Chapter 12: Designing and Delivering Business Presentations
    • Chapter 13: Preparing Résumés and Cover Letters
    • Chapter 14: Interviewing for a Job and Preparing Employment Messages
    • Grammar and Usage Appendix
    • Model Documents
    • References
    • Index
  • Features
  • Created through a "student-driven, faculty-approved" review process, BCOM is an engaging and accessible learning solution designed to accommodate the diverse lifestyles of today's learners at a value-based price. BCOM features an engaging layout, high-interest and comprehensive content, current examples, and a personal tone. This is a complete hybrid learning solution, with a number of learning assets found at icanbcom.com. Bring Business Communication to life for your students with BCOM!
    • AN INNOVATIVE COMBINATION OF CONTENT DELIVERS BOTH PRINTED AND ONLINE LEARNING TOOLS. The BCOM core text offers a wealth of comprehensive multimedia teaching and learning assets based on input from student focus groups and surveys and from interviews with faculty and students.
    • AN INNOVATIVE COMBINATION OF CONTENT DELIVERS BOTH PRINTED AND ONLINE LEARNING TOOLS. The BCOM core text offers a wealth of comprehensive multimedia teaching and learning assets based on input from student focus groups and surveys and from interviews with faculty and students.
    • SHORTER, COMPREHENSIVE CHAPTERS DELIVER A MODERN DESIGN. You are able to present business communication content in a more engaging and accessible format without minimizing coverage for your course.
    • SHORTER, COMPREHENSIVE CHAPTERS DELIVER A MODERN DESIGN. You are able to present business communication content in a more engaging and accessible format without minimizing coverage for your course.
    • CHAPTER-IN-REVIEW CARDS, MODEL DOCUMENTS, AND STYLE CARDS APPEAR AT THE BACK OF THE TEXT. These detachable, convenient cards provide students with a portable study tool containing all of the pertinent information for class preparation.
    • CHAPTER-IN-REVIEW CARDS, MODEL DOCUMENTS, AND STYLE CARDS APPEAR AT THE BACK OF THE TEXT. These detachable, convenient cards provide students with a portable study tool containing all of the pertinent information for class preparation.
    • CourseMate provides instructors with all of the reporting tools needed to track student engagement, while students can access an interactive ebook and study tools in a dynamic, online learning environment. CourseMate comes automatically with this textbook.
    • CourseMate provides instructors with all of the reporting tools needed to track student engagement, while students can access an interactive ebook and study tools in a dynamic, online learning environment. CourseMate comes automatically with this textbook.
    • Speech Studio is an online video upload and grading program that improves the performance of your public speaking students. With Speech Studio, students can upload video files of practice speeches or final performances, comment on their peers’ speeches, and review their grades and instructor feedback.
    • Speech Studio is an online video upload and grading program that improves the performance of your public speaking students. With Speech Studio, students can upload video files of practice speeches or final performances, comment on their peers’ speeches, and review their grades and instructor feedback.
    • Assess written communication skills without adding to your workload! Write Experience utilizes artificial intelligence to not only score student writing instantly and accurately but also provide students with detailed revision goals and feedback on their writing to help them improve. Two key features of Write Experience, MYTutor and MYEditor, provide students will real-time, simultaneous feedback in their native language WHILE they write! Better writing. Better outcomes. Write Experience.
    • Assess written communication skills without adding to your workload! Write Experience utilizes artificial intelligence to not only score student writing instantly and accurately but also provide students with detailed revision goals and feedback on their writing to help them improve. Two key features of Write Experience, MYTutor and MYEditor, provide students will real-time, simultaneous feedback in their native language WHILE they write! Better writing. Better outcomes. Write Experience.
    • Over the past four years we have spent time in classrooms across Canada, speaking to students just like you. We’ve asked what you want to see in a textbook, how you learn, how many hours a week you spend online, and what you find most valuable when preparing for a test. Based on your feedback, we’ve developed a new hybrid learning solution—BCOM. Your textbook, the Chapter Review cards, and the online resources found at www.icanbcom.nelson.com present a new, exciting, and fresh approach to learning. Check out the website for great tools like: Interactive quizzing, model documents, flashcards, games, audio chapter summaries, grammar review, PowerPoint Notes, Videos, and more!
    • Over the past four years we have spent time in classrooms across Canada, speaking to students just like you. We’ve asked what you want to see in a textbook, how you learn, how many hours a week you spend online, and what you find most valuable when preparing for a test. Based on your feedback, we’ve developed a new hybrid learning solution—BCOM. Your textbook, the Chapter Review cards, and the online resources found at www.icanbcom.nelson.com present a new, exciting, and fresh approach to learning. Check out the website for great tools like: Interactive quizzing, model documents, flashcards, games, audio chapter summaries, grammar review, PowerPoint Notes, Videos, and more!
    • AN INNOVATIVE COMBINATION OF CONTENT DELIVERS BOTH PRINTED AND ONLINE LEARNING TOOLS. The BCOM core text offers a wealth of comprehensive multimedia teaching and learning assets based on input from student focus groups and surveys and from interviews with faculty and students.
    • AN INNOVATIVE COMBINATION OF CONTENT DELIVERS BOTH PRINTED AND ONLINE LEARNING TOOLS. The BCOM core text offers a wealth of comprehensive multimedia teaching and learning assets based on input from student focus groups and surveys and from interviews with faculty and students.
    • SHORTER, COMPREHENSIVE CHAPTERS DELIVER A MODERN DESIGN. You are able to present business communication content in a more engaging and accessible format without minimizing coverage for your course.
    • SHORTER, COMPREHENSIVE CHAPTERS DELIVER A MODERN DESIGN. You are able to present business communication content in a more engaging and accessible format without minimizing coverage for your course.
    • CHAPTER-IN-REVIEW CARDS, MODEL DOCUMENTS, AND STYLE CARDS APPEAR AT THE BACK OF THE TEXT. These detachable, convenient cards provide students with a portable study tool containing all of the pertinent information for class preparation.
    • CHAPTER-IN-REVIEW CARDS, MODEL DOCUMENTS, AND STYLE CARDS APPEAR AT THE BACK OF THE TEXT. These detachable, convenient cards provide students with a portable study tool containing all of the pertinent information for class preparation.
    • CourseMate provides instructors with all of the reporting tools needed to track student engagement, while students can access an interactive ebook and study tools in a dynamic, online learning environment. CourseMate comes automatically with this textbook.
    • CourseMate provides instructors with all of the reporting tools needed to track student engagement, while students can access an interactive ebook and study tools in a dynamic, online learning environment. CourseMate comes automatically with this textbook.
    • Speech Studio is an online video upload and grading program that improves the performance of your public speaking students. With Speech Studio, students can upload video files of practice speeches or final performances, comment on their peers’ speeches, and review their grades and instructor feedback.
    • Speech Studio is an online video upload and grading program that improves the performance of your public speaking students. With Speech Studio, students can upload video files of practice speeches or final performances, comment on their peers’ speeches, and review their grades and instructor feedback.
    • Assess written communication skills without adding to your workload! Write Experience utilizes artificial intelligence to not only score student writing instantly and accurately but also provide students with detailed revision goals and feedback on their writing to help them improve. Two key features of Write Experience, MYTutor and MYEditor, provide students will real-time, simultaneous feedback in their native language WHILE they write! Better writing. Better outcomes. Write Experience.
    • Assess written communication skills without adding to your workload! Write Experience utilizes artificial intelligence to not only score student writing instantly and accurately but also provide students with detailed revision goals and feedback on their writing to help them improve. Two key features of Write Experience, MYTutor and MYEditor, provide students will real-time, simultaneous feedback in their native language WHILE they write! Better writing. Better outcomes. Write Experience.
    • Over the past four years we have spent time in classrooms across Canada, speaking to students just like you. We’ve asked what you want to see in a textbook, how you learn, how many hours a week you spend online, and what you find most valuable when preparing for a test. Based on your feedback, we’ve developed a new hybrid learning solution—BCOM. Your textbook, the Chapter Review cards, and the online resources found at www.icanbcom.nelson.com present a new, exciting, and fresh approach to learning. Check out the website for great tools like: Interactive quizzing, model documents, flashcards, games, audio chapter summaries, grammar review, PowerPoint Notes, Videos, and more!
    • Over the past four years we have spent time in classrooms across Canada, speaking to students just like you. We’ve asked what you want to see in a textbook, how you learn, how many hours a week you spend online, and what you find most valuable when preparing for a test. Based on your feedback, we’ve developed a new hybrid learning solution—BCOM. Your textbook, the Chapter Review cards, and the online resources found at www.icanbcom.nelson.com present a new, exciting, and fresh approach to learning. Check out the website for great tools like: Interactive quizzing, model documents, flashcards, games, audio chapter summaries, grammar review, PowerPoint Notes, Videos, and more!
    • Chapter 1: Establishing a Framework for Business Communication
    • Chapter 2: Focusing on Interpersonal and Group Communication
    • Chapter 3: Planning Spoken and Written Messages
    • Chapter 4: Preparing Spoken and Written Messages
    • Chapter 5: Communicating Electronically
    • Chapter 6: Delivering Good- and Neutral-News Messages
    • Chapter 7: Delivering Bad-News Messages
    • Chapter 8: Delivering Persuasive Messages
    • Chapter 9: Understanding the Report Process and Research Methods
    • Chapter 10: Managing Data and Using Graphics
    • Chapter 11: Organizing and Preparing Reports and Proposals
    • Chapter 12: Designing and Delivering Business Presentations
    • Chapter 13: Preparing Résumés and Cover Letters
    • Chapter 14: Interviewing for a Job and Preparing Employment Messages
    • Grammar and Usage Appendix
    • Model Documents
    • References
    • Index
  • About the Author
  • Created through a "student-driven, faculty-approved" review process, BCOM is an engaging and accessible learning solution designed to accommodate the diverse lifestyles of today's learners at a value-based price. BCOM features an engaging layout, high-interest and comprehensive content, current examples, and a personal tone. This is a complete hybrid learning solution, with a number of learning assets found at icanbcom.com. Bring Business Communication to life for your students with BCOM!
    • AN INNOVATIVE COMBINATION OF CONTENT DELIVERS BOTH PRINTED AND ONLINE LEARNING TOOLS. The BCOM core text offers a wealth of comprehensive multimedia teaching and learning assets based on input from student focus groups and surveys and from interviews with faculty and students.
    • AN INNOVATIVE COMBINATION OF CONTENT DELIVERS BOTH PRINTED AND ONLINE LEARNING TOOLS. The BCOM core text offers a wealth of comprehensive multimedia teaching and learning assets based on input from student focus groups and surveys and from interviews with faculty and students.
    • SHORTER, COMPREHENSIVE CHAPTERS DELIVER A MODERN DESIGN. You are able to present business communication content in a more engaging and accessible format without minimizing coverage for your course.
    • SHORTER, COMPREHENSIVE CHAPTERS DELIVER A MODERN DESIGN. You are able to present business communication content in a more engaging and accessible format without minimizing coverage for your course.
    • CHAPTER-IN-REVIEW CARDS, MODEL DOCUMENTS, AND STYLE CARDS APPEAR AT THE BACK OF THE TEXT. These detachable, convenient cards provide students with a portable study tool containing all of the pertinent information for class preparation.
    • CHAPTER-IN-REVIEW CARDS, MODEL DOCUMENTS, AND STYLE CARDS APPEAR AT THE BACK OF THE TEXT. These detachable, convenient cards provide students with a portable study tool containing all of the pertinent information for class preparation.
    • CourseMate provides instructors with all of the reporting tools needed to track student engagement, while students can access an interactive ebook and study tools in a dynamic, online learning environment. CourseMate comes automatically with this textbook.
    • CourseMate provides instructors with all of the reporting tools needed to track student engagement, while students can access an interactive ebook and study tools in a dynamic, online learning environment. CourseMate comes automatically with this textbook.
    • Speech Studio is an online video upload and grading program that improves the performance of your public speaking students. With Speech Studio, students can upload video files of practice speeches or final performances, comment on their peers’ speeches, and review their grades and instructor feedback.
    • Speech Studio is an online video upload and grading program that improves the performance of your public speaking students. With Speech Studio, students can upload video files of practice speeches or final performances, comment on their peers’ speeches, and review their grades and instructor feedback.
    • Assess written communication skills without adding to your workload! Write Experience utilizes artificial intelligence to not only score student writing instantly and accurately but also provide students with detailed revision goals and feedback on their writing to help them improve. Two key features of Write Experience, MYTutor and MYEditor, provide students will real-time, simultaneous feedback in their native language WHILE they write! Better writing. Better outcomes. Write Experience.
    • Assess written communication skills without adding to your workload! Write Experience utilizes artificial intelligence to not only score student writing instantly and accurately but also provide students with detailed revision goals and feedback on their writing to help them improve. Two key features of Write Experience, MYTutor and MYEditor, provide students will real-time, simultaneous feedback in their native language WHILE they write! Better writing. Better outcomes. Write Experience.
    • Over the past four years we have spent time in classrooms across Canada, speaking to students just like you. We’ve asked what you want to see in a textbook, how you learn, how many hours a week you spend online, and what you find most valuable when preparing for a test. Based on your feedback, we’ve developed a new hybrid learning solution—BCOM. Your textbook, the Chapter Review cards, and the online resources found at www.icanbcom.nelson.com present a new, exciting, and fresh approach to learning. Check out the website for great tools like: Interactive quizzing, model documents, flashcards, games, audio chapter summaries, grammar review, PowerPoint Notes, Videos, and more!
    • Over the past four years we have spent time in classrooms across Canada, speaking to students just like you. We’ve asked what you want to see in a textbook, how you learn, how many hours a week you spend online, and what you find most valuable when preparing for a test. Based on your feedback, we’ve developed a new hybrid learning solution—BCOM. Your textbook, the Chapter Review cards, and the online resources found at www.icanbcom.nelson.com present a new, exciting, and fresh approach to learning. Check out the website for great tools like: Interactive quizzing, model documents, flashcards, games, audio chapter summaries, grammar review, PowerPoint Notes, Videos, and more!
    • AN INNOVATIVE COMBINATION OF CONTENT DELIVERS BOTH PRINTED AND ONLINE LEARNING TOOLS. The BCOM core text offers a wealth of comprehensive multimedia teaching and learning assets based on input from student focus groups and surveys and from interviews with faculty and students.
    • AN INNOVATIVE COMBINATION OF CONTENT DELIVERS BOTH PRINTED AND ONLINE LEARNING TOOLS. The BCOM core text offers a wealth of comprehensive multimedia teaching and learning assets based on input from student focus groups and surveys and from interviews with faculty and students.
    • SHORTER, COMPREHENSIVE CHAPTERS DELIVER A MODERN DESIGN. You are able to present business communication content in a more engaging and accessible format without minimizing coverage for your course.
    • SHORTER, COMPREHENSIVE CHAPTERS DELIVER A MODERN DESIGN. You are able to present business communication content in a more engaging and accessible format without minimizing coverage for your course.
    • CHAPTER-IN-REVIEW CARDS, MODEL DOCUMENTS, AND STYLE CARDS APPEAR AT THE BACK OF THE TEXT. These detachable, convenient cards provide students with a portable study tool containing all of the pertinent information for class preparation.
    • CHAPTER-IN-REVIEW CARDS, MODEL DOCUMENTS, AND STYLE CARDS APPEAR AT THE BACK OF THE TEXT. These detachable, convenient cards provide students with a portable study tool containing all of the pertinent information for class preparation.
    • CourseMate provides instructors with all of the reporting tools needed to track student engagement, while students can access an interactive ebook and study tools in a dynamic, online learning environment. CourseMate comes automatically with this textbook.
    • CourseMate provides instructors with all of the reporting tools needed to track student engagement, while students can access an interactive ebook and study tools in a dynamic, online learning environment. CourseMate comes automatically with this textbook.
    • Speech Studio is an online video upload and grading program that improves the performance of your public speaking students. With Speech Studio, students can upload video files of practice speeches or final performances, comment on their peers’ speeches, and review their grades and instructor feedback.
    • Speech Studio is an online video upload and grading program that improves the performance of your public speaking students. With Speech Studio, students can upload video files of practice speeches or final performances, comment on their peers’ speeches, and review their grades and instructor feedback.
    • Assess written communication skills without adding to your workload! Write Experience utilizes artificial intelligence to not only score student writing instantly and accurately but also provide students with detailed revision goals and feedback on their writing to help them improve. Two key features of Write Experience, MYTutor and MYEditor, provide students will real-time, simultaneous feedback in their native language WHILE they write! Better writing. Better outcomes. Write Experience.
    • Assess written communication skills without adding to your workload! Write Experience utilizes artificial intelligence to not only score student writing instantly and accurately but also provide students with detailed revision goals and feedback on their writing to help them improve. Two key features of Write Experience, MYTutor and MYEditor, provide students will real-time, simultaneous feedback in their native language WHILE they write! Better writing. Better outcomes. Write Experience.
    • Over the past four years we have spent time in classrooms across Canada, speaking to students just like you. We’ve asked what you want to see in a textbook, how you learn, how many hours a week you spend online, and what you find most valuable when preparing for a test. Based on your feedback, we’ve developed a new hybrid learning solution—BCOM. Your textbook, the Chapter Review cards, and the online resources found at www.icanbcom.nelson.com present a new, exciting, and fresh approach to learning. Check out the website for great tools like: Interactive quizzing, model documents, flashcards, games, audio chapter summaries, grammar review, PowerPoint Notes, Videos, and more!
    • Over the past four years we have spent time in classrooms across Canada, speaking to students just like you. We’ve asked what you want to see in a textbook, how you learn, how many hours a week you spend online, and what you find most valuable when preparing for a test. Based on your feedback, we’ve developed a new hybrid learning solution—BCOM. Your textbook, the Chapter Review cards, and the online resources found at www.icanbcom.nelson.com present a new, exciting, and fresh approach to learning. Check out the website for great tools like: Interactive quizzing, model documents, flashcards, games, audio chapter summaries, grammar review, PowerPoint Notes, Videos, and more!
    • Chapter 1: Establishing a Framework for Business Communication
    • Chapter 2: Focusing on Interpersonal and Group Communication
    • Chapter 3: Planning Spoken and Written Messages
    • Chapter 4: Preparing Spoken and Written Messages
    • Chapter 5: Communicating Electronically
    • Chapter 6: Delivering Good- and Neutral-News Messages
    • Chapter 7: Delivering Bad-News Messages
    • Chapter 8: Delivering Persuasive Messages
    • Chapter 9: Understanding the Report Process and Research Methods
    • Chapter 10: Managing Data and Using Graphics
    • Chapter 11: Organizing and Preparing Reports and Proposals
    • Chapter 12: Designing and Delivering Business Presentations
    • Chapter 13: Preparing Résumés and Cover Letters
    • Chapter 14: Interviewing for a Job and Preparing Employment Messages
    • Grammar and Usage Appendix
    • Model Documents
    • References
    • Index
  • Table of Contents
  • Created through a "student-driven, faculty-approved" review process, BCOM is an engaging and accessible learning solution designed to accommodate the diverse lifestyles of today's learners at a value-based price. BCOM features an engaging layout, high-interest and comprehensive content, current examples, and a personal tone. This is a complete hybrid learning solution, with a number of learning assets found at icanbcom.com. Bring Business Communication to life for your students with BCOM!
    • AN INNOVATIVE COMBINATION OF CONTENT DELIVERS BOTH PRINTED AND ONLINE LEARNING TOOLS. The BCOM core text offers a wealth of comprehensive multimedia teaching and learning assets based on input from student focus groups and surveys and from interviews with faculty and students.
    • AN INNOVATIVE COMBINATION OF CONTENT DELIVERS BOTH PRINTED AND ONLINE LEARNING TOOLS. The BCOM core text offers a wealth of comprehensive multimedia teaching and learning assets based on input from student focus groups and surveys and from interviews with faculty and students.
    • SHORTER, COMPREHENSIVE CHAPTERS DELIVER A MODERN DESIGN. You are able to present business communication content in a more engaging and accessible format without minimizing coverage for your course.
    • SHORTER, COMPREHENSIVE CHAPTERS DELIVER A MODERN DESIGN. You are able to present business communication content in a more engaging and accessible format without minimizing coverage for your course.
    • CHAPTER-IN-REVIEW CARDS, MODEL DOCUMENTS, AND STYLE CARDS APPEAR AT THE BACK OF THE TEXT. These detachable, convenient cards provide students with a portable study tool containing all of the pertinent information for class preparation.
    • CHAPTER-IN-REVIEW CARDS, MODEL DOCUMENTS, AND STYLE CARDS APPEAR AT THE BACK OF THE TEXT. These detachable, convenient cards provide students with a portable study tool containing all of the pertinent information for class preparation.
    • CourseMate provides instructors with all of the reporting tools needed to track student engagement, while students can access an interactive ebook and study tools in a dynamic, online learning environment. CourseMate comes automatically with this textbook.
    • CourseMate provides instructors with all of the reporting tools needed to track student engagement, while students can access an interactive ebook and study tools in a dynamic, online learning environment. CourseMate comes automatically with this textbook.
    • Speech Studio is an online video upload and grading program that improves the performance of your public speaking students. With Speech Studio, students can upload video files of practice speeches or final performances, comment on their peers’ speeches, and review their grades and instructor feedback.
    • Speech Studio is an online video upload and grading program that improves the performance of your public speaking students. With Speech Studio, students can upload video files of practice speeches or final performances, comment on their peers’ speeches, and review their grades and instructor feedback.
    • Assess written communication skills without adding to your workload! Write Experience utilizes artificial intelligence to not only score student writing instantly and accurately but also provide students with detailed revision goals and feedback on their writing to help them improve. Two key features of Write Experience, MYTutor and MYEditor, provide students will real-time, simultaneous feedback in their native language WHILE they write! Better writing. Better outcomes. Write Experience.
    • Assess written communication skills without adding to your workload! Write Experience utilizes artificial intelligence to not only score student writing instantly and accurately but also provide students with detailed revision goals and feedback on their writing to help them improve. Two key features of Write Experience, MYTutor and MYEditor, provide students will real-time, simultaneous feedback in their native language WHILE they write! Better writing. Better outcomes. Write Experience.
    • Over the past four years we have spent time in classrooms across Canada, speaking to students just like you. We’ve asked what you want to see in a textbook, how you learn, how many hours a week you spend online, and what you find most valuable when preparing for a test. Based on your feedback, we’ve developed a new hybrid learning solution—BCOM. Your textbook, the Chapter Review cards, and the online resources found at www.icanbcom.nelson.com present a new, exciting, and fresh approach to learning. Check out the website for great tools like: Interactive quizzing, model documents, flashcards, games, audio chapter summaries, grammar review, PowerPoint Notes, Videos, and more!
    • Over the past four years we have spent time in classrooms across Canada, speaking to students just like you. We’ve asked what you want to see in a textbook, how you learn, how many hours a week you spend online, and what you find most valuable when preparing for a test. Based on your feedback, we’ve developed a new hybrid learning solution—BCOM. Your textbook, the Chapter Review cards, and the online resources found at www.icanbcom.nelson.com present a new, exciting, and fresh approach to learning. Check out the website for great tools like: Interactive quizzing, model documents, flashcards, games, audio chapter summaries, grammar review, PowerPoint Notes, Videos, and more!
    • AN INNOVATIVE COMBINATION OF CONTENT DELIVERS BOTH PRINTED AND ONLINE LEARNING TOOLS. The BCOM core text offers a wealth of comprehensive multimedia teaching and learning assets based on input from student focus groups and surveys and from interviews with faculty and students.
    • AN INNOVATIVE COMBINATION OF CONTENT DELIVERS BOTH PRINTED AND ONLINE LEARNING TOOLS. The BCOM core text offers a wealth of comprehensive multimedia teaching and learning assets based on input from student focus groups and surveys and from interviews with faculty and students.
    • SHORTER, COMPREHENSIVE CHAPTERS DELIVER A MODERN DESIGN. You are able to present business communication content in a more engaging and accessible format without minimizing coverage for your course.
    • SHORTER, COMPREHENSIVE CHAPTERS DELIVER A MODERN DESIGN. You are able to present business communication content in a more engaging and accessible format without minimizing coverage for your course.
    • CHAPTER-IN-REVIEW CARDS, MODEL DOCUMENTS, AND STYLE CARDS APPEAR AT THE BACK OF THE TEXT. These detachable, convenient cards provide students with a portable study tool containing all of the pertinent information for class preparation.
    • CHAPTER-IN-REVIEW CARDS, MODEL DOCUMENTS, AND STYLE CARDS APPEAR AT THE BACK OF THE TEXT. These detachable, convenient cards provide students with a portable study tool containing all of the pertinent information for class preparation.
    • CourseMate provides instructors with all of the reporting tools needed to track student engagement, while students can access an interactive ebook and study tools in a dynamic, online learning environment. CourseMate comes automatically with this textbook.
    • CourseMate provides instructors with all of the reporting tools needed to track student engagement, while students can access an interactive ebook and study tools in a dynamic, online learning environment. CourseMate comes automatically with this textbook.
    • Speech Studio is an online video upload and grading program that improves the performance of your public speaking students. With Speech Studio, students can upload video files of practice speeches or final performances, comment on their peers’ speeches, and review their grades and instructor feedback.
    • Speech Studio is an online video upload and grading program that improves the performance of your public speaking students. With Speech Studio, students can upload video files of practice speeches or final performances, comment on their peers’ speeches, and review their grades and instructor feedback.
    • Assess written communication skills without adding to your workload! Write Experience utilizes artificial intelligence to not only score student writing instantly and accurately but also provide students with detailed revision goals and feedback on their writing to help them improve. Two key features of Write Experience, MYTutor and MYEditor, provide students will real-time, simultaneous feedback in their native language WHILE they write! Better writing. Better outcomes. Write Experience.
    • Assess written communication skills without adding to your workload! Write Experience utilizes artificial intelligence to not only score student writing instantly and accurately but also provide students with detailed revision goals and feedback on their writing to help them improve. Two key features of Write Experience, MYTutor and MYEditor, provide students will real-time, simultaneous feedback in their native language WHILE they write! Better writing. Better outcomes. Write Experience.
    • Over the past four years we have spent time in classrooms across Canada, speaking to students just like you. We’ve asked what you want to see in a textbook, how you learn, how many hours a week you spend online, and what you find most valuable when preparing for a test. Based on your feedback, we’ve developed a new hybrid learning solution—BCOM. Your textbook, the Chapter Review cards, and the online resources found at www.icanbcom.nelson.com present a new, exciting, and fresh approach to learning. Check out the website for great tools like: Interactive quizzing, model documents, flashcards, games, audio chapter summaries, grammar review, PowerPoint Notes, Videos, and more!
    • Over the past four years we have spent time in classrooms across Canada, speaking to students just like you. We’ve asked what you want to see in a textbook, how you learn, how many hours a week you spend online, and what you find most valuable when preparing for a test. Based on your feedback, we’ve developed a new hybrid learning solution—BCOM. Your textbook, the Chapter Review cards, and the online resources found at www.icanbcom.nelson.com present a new, exciting, and fresh approach to learning. Check out the website for great tools like: Interactive quizzing, model documents, flashcards, games, audio chapter summaries, grammar review, PowerPoint Notes, Videos, and more!
    • Chapter 1: Establishing a Framework for Business Communication
    • Chapter 2: Focusing on Interpersonal and Group Communication
    • Chapter 3: Planning Spoken and Written Messages
    • Chapter 4: Preparing Spoken and Written Messages
    • Chapter 5: Communicating Electronically
    • Chapter 6: Delivering Good- and Neutral-News Messages
    • Chapter 7: Delivering Bad-News Messages
    • Chapter 8: Delivering Persuasive Messages
    • Chapter 9: Understanding the Report Process and Research Methods
    • Chapter 10: Managing Data and Using Graphics
    • Chapter 11: Organizing and Preparing Reports and Proposals
    • Chapter 12: Designing and Delivering Business Presentations
    • Chapter 13: Preparing Résumés and Cover Letters
    • Chapter 14: Interviewing for a Job and Preparing Employment Messages
    • Grammar and Usage Appendix
    • Model Documents
    • References
    • Index
 
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